Frequently Asked Questions
Our mission is to be your healthcare navigators and medical team leaders. We will guide you and help you make the best-informed decisions regarding your healthcare. We will care for your medical needs, emphasizing a proactive, comprehensive approach to both disease prevention and wellness. We will strive to provide excellence in care that is both compassionate and patient-focused.
We have intentionally limited the size of our practice in order to devote more time to each patient’s care and individual needs. We also offer patients certain non-covered amenities and benefits designed to personalize and enhance their healthcare experience. Patients will have little or no office waiting room time, and appointments will start promptly. This practice model also enables us to schedule longer patient appointments (approximately 30 minutes for routine appointments and approximately 60 minutes for the comprehensive annual assessment). If an issue requires extra time for evaluation or discussion, we will accommodate patients to the best of our ability. Also, you will be able to contact us on our personal patient-dedicated cell phones and emails, making it easier than ever to communicate.
Please see the Highlights & Details document for a complete list of amenities and benefits provided to our personalized care patients. Your annual fee pays for those non-clinical, non-covered services. Professional services that are covered by Medicare or a commercial insurance plan will be billed separately, and you will continue to be responsible for any applicable co-pays or deductibles relating to those services.
Our concierge medical practice is located at 2579 John Milton Dr., Suite 300, Herndon, VA.
We are affiliated with Inova Fairfax Medical Center and Inova Fair Oaks Hospital.
Our goal is to be available to our patients 24 hours a day, 7 days a week. However, there will be occasions when we are out of town. In these situations, Drs. Kaneriya, Marathe, and Lim will cover for each other should one be otherwise unavailable.
Yes. Your annual fee only pays for the non-clinical, non-covered amenities and benefits that are described in the Highlights & Details document. Neither the fee nor the amenities take the place of general health insurance coverage. You are advised to continue your Medicare or other health insurance program coverage.
We are in-network providers for most major PPO insurance plans and will bill your insurance directly for office visits (office visit charges are not included in your annual fee). If the terms of your insurance plan require a co-pay, we are obligated by your insurance company to request payment at the time of service.
The annual fee is not reimbursable by your insurance plan.
Yes. Our office will file your claims with Medicare as well as with your supplemental insurer on your behalf, as required by law. If the terms of your insurance plan require a co-pay, we are obligated by your insurance company to request payment at the time of service.
No. The annual fee only includes services and benefits described in the Highlights & Details document that are not covered by Medicare (or any other payer) and will not be paid for or reimbursed by Medicare.
In some instances, the annual fee, or part of the fee, may be payable through your HSA. You are advised to consult with your HSA or FSA plan administrator, employer, HR representative or tax adviser to clarify qualification in your particular circumstance.
Your annual fee may be paid in full by check to: Lifetime Internal Medicine, PLLC, or may be paid annually, semiannually or quarterly by credit card. If you opt for the semiannual or quarterly payment option, the first payment will be charged to the credit card you indicate on your Patient Agreement form upon receipt of the enrollment form. The remaining balance of your annual enrollment fee will be charged automatically to your credit card in installments after your start date, accordingly. Until we hear otherwise, payments will be processed continually.
Your annual fee pays for membership in the practice, and for the other non-covered amenities and benefits described in the Highlights & Details document. All procedures and services not performed in our office will be billed by the performing physician and/or entity.
Yes! We have a lab technician in the office Mon-Fri, from 8 am – 3 pm available to assist with all routine and urgent labwork. Patients also have the option to go to an outside lab facility to them (such as Labcorp or Quest), and we can provide patients and the lab facility with the order slips ahead of time.
Please know that you can contact us at any time. However, if you have a life-threatening emergency, call 911 immediately. You can then call us or ask the hospital personnel to contact us so we may assist in your care. If you have a non-urgent problem, please contact us first.
If the problem is minor, call us first. However, call 911 if you have a life-threatening emergency. Then call us. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we would request that you have the doctor seeing you call us for coordination. We will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request we will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.
Should you desire, we are available to help you decide which specialist to see and to coordinate such consultations. In this way, the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.
Yes. Paying your annual fee allows you to be a member of our practice whether you are sick or well. We strongly encourage you to utilize the benefits offered, regardless of your state of health, to proactively safeguard your health.
Your membership agreement can be terminated upon 30 days written notice. If you wish to secure a new physician, the annual fee will be refunded on a prorated basis, based on the number of days that have elapsed in the service year. A copy of your records will be sent to your new physician upon receipt of your signed release. This signed authorization is required by law in order to release your records.
By design, our practice is a membership practice with a limited enrollment. Once that enrollment limit is reached, a waiting list will be established. Every effort will be made to accommodate interested patients now and in the future, but the enrollment limit must be honored in order to continue to provide the highest standard of personalized care and service.